Client Success and Growth Specialist – Rewards Data Intelligence in Sector 6, București

The Role

The RDI Client Success and Growth Specialist is responsible for supporting and growing the relationship with a portfolio of industry-specific clients within the Strategic and Enterprise client segment in Romania. The role will include:
  • Understanding each client’s annual compensation cycle in order to secure survey participation
  • Supporting the client on utilization of our surveys and software as an important component to their compensation planning efforts
  • Delivering training on our client web-based delivery and analytics tools and client webinars
  • Other relationship-expanding duties as required
This position requires product sales and servicing experience, a high desire to learn, self-motivation, and an in-depth understanding of how our survey data influences compensation planning.

Relationship Building & Client Servicing

  • Manage participation process for a portfolio of clients within industry sectors
  • Assist with job matching, data submission, and interpretive/utilization assistance
  • Respond to second level queries and more complex questions
  • Be the face of WTW for Rewards Data Intelligence needs in Romania

Identify Additional Sales Opportunities

  • Identify opportunities to increase sales emphasizing renewals, retention and integrated or ancillary service line opportunities
  • Identify and close opportunities for expanding our product portfolio with the client

Industry Survey Growth and Development

  • Work closely with the RDI leadership team for the region Central and South Eastern Europe to promote surveys to target participants in industry surveys and build new relationships
  • Collaborate and seek out synergies with affiliated practices to achieve common goals and objectives through industry collaboration

Expira: 15.04.2024

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