Endpoint Build Team Manager in Sector 6, București

Description & Summary

PwC Technology is the ‘global’ IT organisation in PwC, providing a range of shared services and technology standards to over 250,000 people across 150 PwC member firms.
The Endpoint Build Team is a diverse team within PwC Technology and has responsibility for the strategy, design, build and technical direction of the standard Windows, MAC, Mobile and VDI environments across the global PwC network.
This specific role has a key focus on vendor management ensuring the service and our customers get the best engagement, service and support from our key vendors. This role has a focus on having an advanced understanding of the vendor technologies.

Key responsibilities for role include but not limited to:

  • Vendor management of our key vendors hardware vendors:
    • Introduce new models through the current process of engaging different countries with the proposed models, model selection and supervising the benchmark testing of new models.
    • Management of PCs internally within the team/service
    • Management of current vendor issues through recording the issues, advocating for customers and vendors, escalation of problems, communication of issues and running regular forums between customers and vendors.
    • Produce quarterly updates of PC defects for global leaders
    • Lead the effort to increase PC stability (reduction of BSODs, identification and remediation of applications that are causing PC instability.
  • The global Endpoint service needs to have hands-on management of our SaaS solution providers (VMWare and Microsoft) with a focus around technical new features, bugs, trends and issues.
    • Build a technical understanding of VMWare WorkSpace ONE and the Microsoft Intune
    • Work with a variety of engineering resources and understand the tickets and other interactions logged with VMWare so that you can:
      • Escalate to vendor or internal service leaders if progress on tickets is a concern.
      • Advocate for PwC and SaaS vendor if interactions need to be progressed.
      • Provide updates of status for global leaders where required.
  • Creation of technical processes and solutions using PowerShell and Windows
  • Occasional weekend work required
  • Some people management/coaching

Skills, Qualifications and Required Experience

  • Experience in managing PC Hardware through its entire lifecycle (model selection>production use of device>retirement/disposal)
  • Proven track record of learning/being curious about new technologies.
  • Experience in dealing with/managing vendors.
  • Some experience in managing people and performance.
  • Excellent written and verbal communication abilities.
  • Self-organised - can organise their time without being micromanaged.
  • Proven track record of resolving problems and designing/analyzing technical solutions.
  • Experience of designing solutions to technical problems and adding business value, rather than just administrating technology.
  • Strong problem-solving and analytical skills
  • Desirable: Powershell, Windows, Intune or Workspace ONE experience

Expira: joi viitoare la 00:45

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