Business Process Consultant in Timișoara, Județul Timiș

Business Process Consultant

The primary role of the Business Process Consultant is to work closely with customers to gather and document business requirements, manage development cycles, and deliver solutions based on business needs while always considering best practice.


  • Manage client workshops to define "as-is" and "to-be" processes with Sponsors, Stakeholders, and Subject Matter Experts.
  • Define scope and ensure that design is based on out-of-the-box functionality and customer requirements.
  • Rationalize complex information and clearly articulate user needs to make them understandable for both technical and non-technical teams.
  • Develop relevant documentation for Waterfall/Agile approaches such as specifications, gap analysis reports, process flow diagrams, roadmaps, project plans, and stories.
  • Ensure that stories are fully understood and that they include clear acceptance criteria that assist both non-technical and technical testing.
  • Provide a bridge between the business and technical teams to ensure a collaborative approach to resolve business problems and technology issues.
  • Complete initial backlog refinement to prioritize and estimate stories.
  • Manage sprints through planning, execution, scrum, review, and retrospective.
  • Assist teams to write detailed test cases and provide support during UAT to verify and document defects and enhancements.
  • Manage the backlog refinement reviews to prioritize enhancements and defects against existing stories to minimize scope creep.
  • Prepare training materials and hold train the trainer or user training sessions as required.
  • Promote continuous process improvement practices through process metrics/KPIs and dashboards.

Qualifications, skills, and experience:

  • 3+ years of ServiceNow process consultancy and implementation experience.
  • Strong business process analysis and ability to manage software build/test/deploy processes.
  • ServiceNow Certified Implementation Specialist.
  • Project Management related certifications such as PRINCE2.
  • Excellent communication skills (both written and verbal) with strong presentation facilitation skills (Visio, Word, PowerPoint, Excel, ServiceNow).
  • Must be prepared to travel.
Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.

Expira: 26.04.2024

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