Remote Incident Manager in Timișoara, Județul Timiș

Customer Service Specialist

Company: Devire Outsourcing IT
Location: Cracow
Job Type: Full-time

About the Company

Devire Outsourcing IT is a partnership dedicated to self-employed IT specialists, executing projects for leading IT companies. Our client is a worldwide leader in IT, networking, and cybersecurity solutions, helping companies of all sizes transform how people connect, communicate, and collaborate.

About the Role

We are currently seeking a Customer Service Specialist to join our client's team in Cracow. The specialist will be responsible for enhancing operational efficiency and helping customers resolve network issues quickly and completely. They will monitor customers' technical support needs, track service requests, and ensure that IT resources are aligned appropriately to resolve issues.


  • Proficient level of English
  • Readiness to work shifts
  • Good knowledge of Excel and PowerPoint
  • Very good communication and presentational skills
  • Creative, outside the box thinking and "can do" attitude
  • Well-organized with the ability to work independently


  • Support delivery of High Touch Expert Care program to British Telecom
  • Ensure follow-up and closure of critical problems
  • Regularly interact with Cisco's customer and internal teams for problem resolution and incident management
  • Maintain a good relationship with the customer during the problem resolution process
  • Coordinate root cause analysis upon customer's request

The Offer

  • Salary based on B2B contract (via Devire): 40-60pln/h net+vat
  • Long-term employment
  • Remote work
  • Private HealthCare
  • Shift work: 5:45-17:45 / 17:45-5:45
  • Working for a leading corporation with a stable market position
  • Working in an international environment
  • Opportunity to make a real impact on business development

Expira: 05.03.2024

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