Job Description
If you are a professional looking for an opportunity to grow, Emerson has an appealing role for you! Based in Cluj Napoca, the Customer Success Adoption Specialist, part of the Customer Success Center of Excellence plays a key role in supporting shared book of business customer at scale on getting minimum valuable realization & business outcomes and on renewing consistent experience year over year.
IN THIS ROLE YOU WILL:
- Understand industry business drivers and critical use cases and be able to align them to product/software functionalities and standard methodologies to drive key end-customer outcomes
- Empower large end-customers targeted audiences to use standard processes to increase adoption and effective utilization
- Provide just-in-time enablement, and how-to ‘quick wins’ to mitigate customer challenges
- Support customers in understanding the resources available to help make them successful
- Develop and deploy customer success management digital practices playbooks
- Support Customer Success Managers identifying, positioning new opportunities, and maintaining customer retention at high level.
FOR THIS ROLE YOU WILL NEED:
- Successful track record of customer facing role (internal/external) with prior experience (5 years+) in customer support, product development, professional services and/or customer success preferred
- Good operational knowledge on contract management
- Proficient technical knowledge in targeted solution(s)
- Understand assigned industry(ies) needs and translate them into mutual business opportunities
- Able to interact digitally with large end-customers audiences
- Demonstrate strong analytical skills to turn data into decisions.
