Responsibilities:
- Provide customer service installs, repair and removal of specified coffee and beverage dispensing equipment in designated regional geography.
- Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys and installations.
- Is required to participate in "On Call" service including after hours and weekend schedule rotation.
- Maintain spare parts and equipment levels and reorders within replenishment guidelines.
- Responsible for all documentation and activity verification required by the company including call closure process, thorough and accurate work performed details, completeness of invoice and signature of all required documents from the customer.
- Participate in the planning, scheduling, and execution of equipment installations.
- Provide prompt and clear communication.
- Provide customer feedback/requests to management or inter-departments.
- The ability to follow outlined service level agreements for customer programs.
- The ability to manage and prioritize task to meet expectations.
- May perform other duties as assigned.
Qualifications Education & Experience:
- High school diploma or GED equivalent.
- Mechanical and technical experience preferred.
- Foodservice experience preferred.
- Electrical, plumbing, HVAC, Digital Multi-Meter experience preferred.
- Valid driver’s license.
- Ability to problem solve equipment issues.
Personal & Professional Skill Sets:
- Ability to problem solve equipment issues.
- Ability to lift up to 60lbs. frequently.
- Good oral and written communication skills.
- Good customer service skills.
- Able to be fully supportive and stand behind business goals.
- Readily identifies issues, problems or opportunities.
- Able to apply knowledge or skills by putting new knowledge/skill to practical use on the job.
- Is aware of impact self has on others.
- Use active listening and communicates effectively with customers or management.
- Ability to identify new opportunities and proactively work to grow the business.
- Able to build rapport and cooperative relationships with customers.
- Use sound business judgement.
- Decision Making skills.
- Able to work independently with little supervision.
- Collaboration.
