Tasks
- Serving as the first point of contact for customers seeking technical assistance over the phone, support portal or email
- Identifying and assessing customers’ needs
- Support for basic customer issues and requests related to IT systems and applications
- Escalate service requests that cannot be scheduled within the agreed service level
- Improve customer service, perception, and satisfaction
Qualifications
- Excellent Communication Skills: You will be listening and speaking to people by phone, often in some state of distress. Your ability to listen, speak plainly and communicate effectively will be necessary.
- Problem-Solving Skills: Ability to diagnose and resolve basic technical issues. You will need to be able to prioritize the most important situations.
- Customer-oriented and cool-tempered
- Customer support or hotline experience is a plus
- Ability to work in a team and communicate effectively
- Basic understanding of IT concepts (i.e. email, AD, OS, Mobile devices etc.)
At a Glance
ENABLING YOU TO SHAPE A BETTER TOMORROW
Functioning as a technology and business partner, MHP digitalizes its customers’ processes and products, and guides them through IT transformations along their entire value-creation chain. MHP is a digitalization pioneer for the mobility and manufacturing sectors with expertise that can be transferred to a wide range of industries. MHP is also a premium partner to thought leaders on the path to a better tomorrow. MHP serves over customers worldwide, including large corporations and innovative SMEs. MHP advises on both operational and strategic issues, offering proven IT and technology expertise as well as specific industry know-how. MHP operates internationally as OneTeam with headquarters in Germany and subsidiaries in the USA, UK, Romania, and China. MHP has been shaping the future alongside its customers for 25 years. The MHP team of over 3, employees is united by the company’s promise of excellence and sustainable success. This promise continues to drive MHP – today, tomorrow, and in the future. MHP: DRIVEN BY EXCELLENCE.
Exclusive look behind the scenes
Consulting is an extremely diverse field, with no two days the same. Every week presents new challenges. That’s not advertising speak - it's the truth. We’re proud of our achievements, and share them online. Take a look at our online channels for a taste of current events, expert interviews, videos, specialist articles and photo galleries.
How to apply?
With MHP you have a hand in shaping tomorrow, today. Apply now on our website. Please include documents like resume, references and project list (if applicable). By the way, our recruiting team will review your application both in the context of the specified job, and also cross-departmentally. This way we can evaluate whether there is a suitable position for you anywhere at MHP.
Contact
Do you still have questions? Then take a look at our FAQs on our careers page: . If you have any further questions, please contact our recruiting team at [email protected]
