Order Management – Senior Process Associate - German – Hybrid Cluj/Bucharest
Responsibilities
- Booking of Incoming Payments and allocating them to the invoices received
- Investigating and identifying details for the amounts received
- Ensure timely contacts with clients via email/phone/fax for collection purposes
- Reporting periodical/on the spot regarding the activity process indicators
- Maintaining customer master data (new customer set up/ changes, etc)
- Ensure order analysis and release in accordance with client’s requirements and cut off hours
- Perform customer account reconciliation
- Follow up on accounts and on disputed items
- Support ad hoc requests from Business group and local units
- Provide required monthly reports
- Assist the Assistant Manager to prepare and submit reports to the customer as applicable
- SOP creation and updating
- Deliver the required data for audit purposes
- Making the accounting process controls established through the internal policies (SOX)
- Provide support to Assistant Manager for credit control activities as the need arises
- Ensure meaningful metrics are met and service is delivered to end users as expected
- Daily usage of client’s tools for the assigned activities
- Training other team members regarding the daily tasks whenever necessary and requested by the manager
- Updating the working procedures periodically
- Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate
- See opportunities for continuous process improvement and innovative solutions and communicate to direct manager
Qualifications we seek in you!
Minimum qualifications
- Very good knowledge of Language German, min B2.
- Relevant Order to Cash experience represents an advantage
- Work experience with and ERP system represents an advantage
- Highschool graduate
- University student/ graduate (Economic studies, represents an advantage)
What can we offer?
- Attractive salary
- Stable job offers - employment contract
- Work in a multicultural and diverse environment with employees from over 30 countries
- Genpact supports professional trainings and great career development opportunities
- Free access to our award-winning learning platform
- Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
