Employees of the Customer Care department will take the following customer service responsibilities:
- Communicate and contact with all customers.
- Respond to customer emails, message queries and complaints.
- Minimize any wait time and provide the most efficient customer service activities.
- Ensure a pleasant, smooth and efficient treating of customers.
- Work on behalf of the company to resolve customer service issues in a fair and equitable manner to ensure continued customer service efficiency and loyalty.
- Cooperate closely with upper management to consider new customer service solutions and adding special sections to the company’s customer service policies.
- Participate in and attend customer service training organized by the company management to qualify and develop customer service skills.
