ITIL (nice to have) Agile (advanced) JIRA (advanced) Our mission at Netguru is to help entrepreneurs and innovators shape the world through beautiful software. As a Certified B Corporation® , we offer a safe, inclusive and productive environment for all team members. If you want to work from home and be a full-time employee, great - you can apply right away. We’re currently on the lookout for the IT Operations Team Leader , who would like to have an influence on the shape of the IT offering at one of the most dynamic software companies in Europe Joining Netguru as the IT Operations Team Leader means: Working with the cutting edge technology available, Challenging tasks and duties, Shaping your development path, Working with a value-focused team of motivated individuals, Close cooperation with the IT & Security Manager and exposure to key stakeholders in the company, Flexplace – remote position with occasional office presence. We want you on board if you have: Very good command of written and spoken Polish (min. C1) and English (min. B2), At least 2 years of experience in managing a team of at least 3-5 people (preferably leading a Service Desk Team), Experience in working in an IT environment (working in an Agile environment is a plus), Experience in working with ITSM or similar framework, Experience in use of one of the following ITSM tools: Jira SM, Zendesk, Freshdesk, Service Now, Experience in managing hardware asset registry for laptops, accessories etc., Experience in working with OKRs and/or Quarterly Objectives/Tasks, Experience in working in a fast-changing company (e.g. software development organisation), ITIL Foundation Certificate, Ability to motivate and grow your team, Are proactive and a good team player. Nice to have: Experience in working in a multinational company, Experience managing macOS and Windows endpoints. Your responsibilities: Conducting regular meetings with your team members, Assigning tasks to them and consulting on their progress, Monitoring happiness and atmosphere within the team, Gathering, giving and acting on feedback for team members, Taking care of their development and helping people get the most out of their potential, Planning development budget, Executing HR processes: vacation monitoring, being involved in onboarding and offboarding processes, conducting performance reviews, being a key participant in appraisal and salary review process, Connecting people with the company’s strategy, NG processes and keeping them up-to-date with the company news. Additionally, you will be responsible for more operational tasks such as: Managing day-to-day operations of the Service Desk Team at Netguru, Ensuring set KPIs and SLAs are met in order to deliver the best quality of service to internal stakeholders, Co-creating and monitoring policies and procedures for Service Desk Team, Handling queries and escalations from stakeholders, Managing and communicating change in the department and to the organisation, Monitoring of hardware stock, responsibility of orders and EOL processes, Resource allocation/scheduling to meet the demands of delivering a service and managing changing priorities and issues, Anticipating the impact of business decisions on team’s operations and taking appropriate action, Handling cross-departmental cooperation when dealing with shared responsibility areas. Perks & benefits: Access to the WorkSmile platform offering benefits adapted to your preferences: Multisport card , Private health insurance package, Life insurance , And hundreds of other options to choose from 15 categories (shopping, leisure, travel, food, etc.) Support for your growth, Discounts on Apple products, One-time 1000 PLN home office bonus , Various internal initiatives: webinars, knowledge sharing sessions, internal conferences . If you want to read more about why working at Netguru might be your thing , check out our 7 reasons to work at Netguru . Are you ready to join us on our journey? Don't hold back and apply! In case of questions - drop us a line at jobs@netguru.com!