Customer Service Representative – Service & RepairLocation:Bucharest, Bucharest, RomaniaRequisition #:22000DOFPost Date:13 hours agoCareers that Change LivesThe advancement of Medtronic medical technologies is providing real patient benefits while reducing the cost of healthcare for all. Every day, we work to increase the adoption of Medtronic medical technologies in the interest of healthcare leaders and, most importantly, millions of patients around the world.As a Service Repair Customer Service Representative you will be the primary customer contact for the Service Repair team across the entire Medtronic product ranges for customers in Central and Eastern Europe countries.To apply for this position we would like you to be located in Bucharest, Romania.A Day in the Life Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders, takes orders or registrations, and when necessary may connect customers to appropriate support or field staff. Individual contributors who provide organizational related support or service (administrative or clerical) for other members within the organization Daily communication via phone and emails, external communication with customers and vendors Internal communication with Service Engineers, Central repair teams and Sales teams Workon assignments that are complex in nature May manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders System administration of service events in SAP and Salesforce or other ERP system Daily follow up of open service orders and queries Preparation of price quotations andfollow-ups May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments May manage inventories, forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels Invoicing, dispute management – Credits Ordering spare parts and logistics services Be an ambassador for the Service and Repair team with customers and a trusted partner of our sales teams Be 100% compliant with Quality procedures and training Review performance metrics for the assignedterritory and develop action plans to achieve goals Deliver Customer Net Promoter Score (NPS) targets to measure engagement and loyalty for your direct customers Complete 100% of closed loop process for Service Repair A Day in the Life Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when necessary may connect customers to appropriate support or field staff. May manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders. May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments. May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels. Must-haves Native Romanianlanguage and fluentEnglish (both spoken and written) Strong organizational and coordination skills Excellent communication, customer service and interpersonal skills Developed sense of integrity and commitment to customer satisfaction Good command of MS Office programs Aptitude for paperwork Good follow-up skills Self-motivated and independent Reliable, quality coincident even under stress Contributes to process improvements Nice to Have Hungarian language is an advantage Experience in SAP system We OfferWe reward you in the ways that matter most to you. We offer a wide range of benefits and rewardprograms to recognise the vital role you play in our Mission to transform healthcare.About MedtronicBold thinking. Bolder actions. We are Medtronic.We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission to alleviate pain, restore health, and extend life unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.In everything we do, we are engineering the extraordinary.Your AnswerIs this the position you were waiting for? Then please apply directly via the apply button!It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. To help us track our recruitment effort, please indicate in your cover//motivation letter where (vacanciesinukraine.com) you saw this job posting.