CRM (master) Role: CRM Functional Consultant / Business Analyst
Work Location: Poland / Remote within Poland
Job Description:
The role requires an experienced business analyst, combined with strong functional knowledge of Dynamics CRM. You will be working with stakeholders across the organization, working closely with development and test teams to deliver effective solutions to end users.
Responsibilities:
- Running requirement gathering workshops
- Breaking down and documenting requirements for development and test teams
- Documenting and presenting requirements to business stakeholders
- Building POCs / Dynamics CE/CRM configuration
- Issue investigation, troubleshooting and resolution
- Training users
Requirements:
- 5 years + experience in similar roles, working with Dynamics CME/CRM
- Strong preference for finance sector experience
- Proven experience of translating end user requirements into software capabilities
- Strong analytical skills
- Self-motivated and organized. Ability to priorities carefully, working across multiple workstreams and to multiple deadlines.
- Excellent communicator both written and verbal. Must be comfortable working with a wide range of stakeholders.
- Great team player. Must be able to collaborate positively and inclusively within large teams.
- Enthusiasm for learning new skills and systems.
- Experience of building POCs/presales.
- Experience of Qlik Sense/Power BI or other BI technologies useful
- Experience of Power Apps/Power Automate
- Agile delivery experience
- Experience of working with sensitive data and complex access/security models
- Experience of working with integrations across multiple platforms
