NOC Manager in Timișoara, Județul Timiș

Responsibilities:

  • Single point of contact for all the escalated issues
  • 24/7 On call availability
  • Managing team of support engineers and who will be responsible to assist customers over the phone or through any other medium to solve services and operation issues
  • Maintain all KPI and SLA for NOC Related activities
  • Ensure below Process but not restricted to only this, Adherence and SLA compliance
    • Alarm Management Process
    • Trouble Ticket Handling process
    • Fault Management Process
    • Change Management Process
    • Incident Management Process
    • Emergency Management Process
    • Performance management reporting process
    • Service provisioning process
  • Preparation of Management reports on NOC Operations
  • Participation of Management review meetings
  • Ensuring NOC Operations Audit by Customer or any appointed 3rd Party
  • Conduct and participate in the recruitment interviews for selection of personnel in NOC Team
  • Coordinate with Customer and Cross Functions for NOC Operations
  • Maintain compliance to all the processes related to NOC Operations
  • Identify training needs and make provisioning arrangements for NOC Team
  • Ensuring Smooth handover flow of all the elements in the network from the project after complete AT
  • Responsible for all People management in the NOC, ensure right team is on the floor, motivate, set up best practices etc

Expira: 25.04.2024


Salariu
Salariu: Negociabil
Studii necesare
Nespecificat
Forma de colaborare
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