Linux (junior) routing (regular) Enterprise networks (advanced)
What You’ll Do?
- Diagnose, troubleshoot and resolve incidents related to Cisco DNA/SDA solution.
- Work with Cisco customers remotely and help tackle their highly sophisticated technical issues.
- Recreate customer technical problems within Cisco’s internal labs.
- Be a trusted technical authority to worldwide Cisco customers and partners.
- Be the first to lay hands on the latest and greatest cutting-edge technologies in Cisco Enterprise area.
- Improve product quality by identifying and submitting software defects.
Who You Are?
As a Technical Support Engineer you have:
- Solid understanding of modern Enterprise networks.
- Ability to isolate the issue to specific network/software component and come up with feasible workaround / fix.
- Experience with routing protocols (OSPF, ISIS, BGP).
- Basic Knowledge of Linux operating system.
- Ability to quickly learn new or unfamiliar technology and products using documentation and internal resources and apply that knowledge in real world situations.
- Skills to work independently as well as in very diverse team environment.
We'll be very impressed if you can also show one of these:
- Knowledge and experience with modern switching products (Catalyst 9000 series).
- Understanding of modern network constructs (VXLAN) and protocols (MP-BGP, LISP).
- Hold a current valid industry recognizable accreditation (CCNA, CCNP, CCIE).
- Basic knowledge of any programming language (preferably Python) and Rest APIs.
- Understanding of Docker and Kubernetes.
What’s in it for You?
You will become industry leading top networking expert with exceptional world-class problem solving and network troubleshooting skills. In TAC each new case brings a new challenge and a new customer with a new network infrastructure to troubleshoot. You will get targeted training helping you to ramp up your knowledge based on a multiple phased learning plan.
