Why Wolters Kluwer?Because we are “a great place for great people to do great work”!We continuously strive for an inclusive company culture where we attract, develop, and retain high-performing, productive, and diverse talent. We offer broad and deep career paths depending on your aspirations and provide an environment where you can shape your future and thrive.When you join the Wolters Kluwer team, you’ll be working for a global company that has deep impact on the success of its customers which affects the lives of millions of people and shapes society for the future. Your work at Wolters Kluwer helps to protect people’s health, prosperity, safety, and legal rights while building better professionals in business. Wolters Kluwer provides an environment where you are a critical part of the changing world, where you’re exposed to critical thinking and the latest technologies.Read more about our work .Job DescriptionAs a Associate Functional Support Engineer you will be primary responsible for handling incoming questions, bugs reported by customers identified as issues in the OneSumX for Finance application, identifying the specific issue out of the overall problem that is reported.Responsibilities handles incoming questions and bugs reported by customersidentifying the specific issue out of the overall problem that is reportedreproduce the problem in a local environment and, once successful, to identify the root cause (eliminating all side events which do not have to do with the real problem). In case of a bug in the software, the support engineer will have to report the issue to the development team. Otherwise, support to the customer will be provided to resolve the raised problem.Requirements:Bachelor's degree (BA or BSc) in economics or finance. Students in final years are also eligible.Basic understanding of financial concepts and banking instruments, IFRS accounting principles.Knowledge about general and sub ledger systems, accounting and risk management in a banking contextAdvanced Excel.Fluency in English, written and oral. Other languages are considered an asset.Team player.Persevering: some issues may require repetitive trials & tests.Excellent communication (written and oral)Responsible, methodical and organized.Our OfferRoom for personal development through external, internal training tools and learning and development program #GROWYearly performance bonus based on your seniorityReferral bonus, meal vouchers, monthly allowance, gift vouchers twice a yearCorporate Health InsuranceWellbeing programs (Wellbeats, MyQuillibrium, Compsych, Mind & Body webinars)Up to 28 days of annual leave based on seniorityWe have a strong Work from Home culture and take into consideration punctual needs and moreFlexible working scheduleBeing part of Wolters Kluwer you will contribute to the development of our own products and software solutions